We have a dedicated page which is available on both our mobile and full site, which gives you a comprehensive guide on what you should do if you are involved in an accident.

You can access this page using this link What To Do In The Event Of An Accident

From my mobile

We have a mobile site which guides you through details that need to be taken at the scene of an accident. This site will allow you to take the crucial information at the scene with an option to save the details for completion at a more convenient time.

To start reporting your claim online, please add the following address to your mobile browser www.linkfieldam.co.uk/mobile or alternatively please scan the QR code with your mobile.

From a non mobile internet browser

You are able to complete and submit a full claim by completing our online form, which will guide you through the necessary questions needed to complete a claim.

To start reporting your claim online, please select the following link: Report my claim

An excess is applicable in all cases, regardless of fault. It is your responsibility to check if you are responsible for paying the excess and the amount, prior to booking your vehicle in. If you are responsible for paying the excess, then this must be paid directly to the appointed repairer upon completion of the repairs.

When your vehicle is driveable it is assigned to one of our nominated repairers immediately (unless we have advised you otherwise). The repairer should then make contact with you within 2 hours of receiving our notification to arrange an estimate of the damage.  Once the vehicle damage has been estimated, the repairer will forward a copy of the estimate to us and await authority before proceeding with the repair.  Please be advised that it may be necessary to arrange a further inspection of the vehicle by an Independent Insurance Engineer. If this is necessary then the Engineer may need to make contact with you directly.

To access this service you will need to login. Once you have logged in, please select the ‘Submit My Documents’ button.

You will then need to complete the form with the information requested regarding the claim details.

There are various ways of contacting Linkfield Accident Management. Please see our contact us page or alternatively select ‘Live Chat’ to be connected with an advisor.

You can track your repairs, 24 hours a day 365 days a year from any internet enabled device (i.e. your mobile phone, laptop, computer,etc.). To begin tracking your repairs, you will first need to login using your username and password. If you have forgotten your username or password, please select the appropriate link on the login page.

Once you have logged in, please select the ‘Track My Repair’ button, this will take you to another screen where you need to select the correct claim number you wish to track repairs of. This will then take you to the Track My Repair screen.

All of our approved repairers offer a full collection and delivery service.

All of our approved repairers provide a courtesy car throughout the duration of the repair (an approved repairer must be used to make use of this service). This is a Class A type vehicle. A courtesy car is provided on the basis that your vehicle is repairable.

The approved repairers provide a full 3 or 5 year guarantee on the bodywork repairs carried out to your vehicle. For further clarification, please contact a Linkfield Accident Management Advisor. For contact details, please see our contact us page.

To access this service you will need to login. Once you have logged in, please select the ‘Feedback’ button.

You can submit your feedback 24 hours a day 365 days a year from any internet enabled device (i.e. your mobile phone, laptop etc.).

If there is a third party involved in your claim you must forward all correspondence from the third party, their insurers or other representatives to Linkfield Accident Management.

Our correspondence details can be found on the contact us page, alternatively if you wish to upload the document online, you can do this from our Submit Documents To Linkfield page.

You should not answer any correspondence so as not to jeopardise the liability obligations of the claim.  You should not make any comments with regards to liability and you should not accept any services that they may offer and refer them to Linkfield Accident Management to discuss the claim.

To access this service you will need to login. Once you have logged in, please select the ‘Amend My Details’ section at the top right hand corner of the screen.